Our pick for most teams
94.8/ 100
- Price
- From $9/user/mo · $84/user/yr
- Free plan
- Forever-free plan for 1 user: 500 records, 1 pipeline, 3 automations
Bigin by Zoho CRM vs Capsule: Bigin by Zoho CRM fits most teams of 5
Start here: Bigin by Zoho CRM
Small businesses wanting an entry-level CRM
69.1/ 100
- Price
- From $216/user/yr (yearly only)
- Free plan
- Max 2 users, 250 contacts, 5 custom fields, 1 sales pipeline
Add more tools to this comparisonCompare a different set
Which one fits your team
- Checked 2026-10-14
- 4 sources
The score is worked out from the facts below. How we score tools. What we earn is not part of it.
Bigin by Zoho CRM: who it fits and who it does not
- Good for
- Small businesses wanting an entry-level CRM
- Teams new to CRM software
- Budget-conscious buyers
- Not for
- More complex companies with many product lines or enterprise needs
- Teams needing sales forecasting, lead scoring or advanced analytics
- Companies needing extensive marketing tools
- The catch
- Cheap and easy to learn, but missing advanced features of full Zoho CRM and API access is limited to pricier tiers.
Data last verified: 2026-10-14
Capsule: who it fits and who it does not
- Good for
- Small and medium businesses on tight budgets
- Small teams and independent agencies
- Relationship-based service businesses
- Non-technical users wanting an easy interface
- Not for
- Teams needing advanced features or deep marketing automation
- Large organizations and complex customization needs
- Users who need phone or live-chat support
- The catch
- Easy and affordable, but reporting, marketing automation and customization are basic and support is email-only.
Data last verified: 2026-10-14
What each one costs over five years
Same team size, cheapest plan of each, paid monthly or yearly.
Bigin by Zoho CRM
Five years for a team of 5, paid yearly: $2,100
On the Express plan, at today's price. We do not assume a rise.
- Paid monthly, one year
- $540
- Paid yearly, one year
- $420
Paying yearly saves $120 a year (22%).
Change the number to see your own total. Nothing is sent anywhere.
Vendor pricing page · checked 2026-10-18Capsule
Five years for a team of 5, paid yearly: $5,400
On the Starter plan, at today's price. We do not assume a rise.
- Paid monthly, one year
- Not verified
- Paid yearly, one year
- $1,080
- "Starter" has no verified monthly price
Change the number to see your own total. Nothing is sent anywhere.
Vendor pricing page · checked 2026-10-18The four facts that decide it
| Bigin by Zoho CRM | Capsule | |
|---|---|---|
| Score out of 100 | 94.8 | 69.1 |
| Cheapest plan | Express | Starter |
| Free plan | Forever-free plan for 1 user: 500 records, 1 pipeline, 3 automations | Max 2 users, 250 contacts, 5 custom fields, 1 sales pipeline |
| Works with (apps) | 4 | 7 |
Every figure comes from the vendor's own pages, listed under Sources.
Bigin by Zoho CRM
- Score out of 100
- 94.8
- Cheapest plan
- Express
- Free plan
- Forever-free plan for 1 user: 500 records, 1 pipeline, 3 automations
- Works with (apps)
- 4
Capsule
- Score out of 100
- 69.1
- Cheapest plan
- Starter
- Free plan
- Max 2 users, 250 contacts, 5 custom fields, 1 sales pipeline
- Works with (apps)
- 7
Feature by feature, on the same list
Open a row for the vendor's own wording and the page we read it on.
Contact managementBigin by Zoho CRM: YesCapsule: Yes
- Bigin by Zoho CRM
- Contacts, products and activities management on Free Vendor page · checked 2026-10-14
Track deals in stagesBigin by Zoho CRM: YesCapsule: Yes
- Bigin by Zoho CRM
- Single pipeline on Free; team pipelines (3/5/15) on paid plans Vendor page · checked 2026-10-14
Works with your emailBigin by Zoho CRM: YesCapsule: Yes
- Bigin by Zoho CRM
- Email & WhatsApp Business integration on Express and above; not listed on Free Vendor page · checked 2026-10-14
- Capsule
- Gmail/Outlook sending on Free; Shared Mailbox and templates on Starter; Email Sync on Growth Vendor page · checked 2026-10-14
Automatic follow-up emailsBigin by Zoho CRM: YesCapsule: Yes
- Bigin by Zoho CRM
- 'Trigger email sequences, schedule actions, assign tasks' in Workflows section Vendor page · checked 2026-10-14
- Capsule
- Via Transpond marketing automation add-on: 'Create triggers and sequences for communications' Vendor page · checked 2026-10-14
Does routine steps for youBigin by Zoho CRM: YesCapsule: Yes
- Bigin by Zoho CRM
- Automations: 3 (Free), 30 (Express), 50 (Premier), 100 (Bigin 360) Vendor page · checked 2026-10-14
Reports and dashboardsBigin by Zoho CRM: YesCapsule: Yes
- Bigin by Zoho CRM
- Standard dashboard with charts and KPIs on Free; customizable on paid plans Vendor page · checked 2026-10-14
- Capsule
- Basic Reporting on Starter; Advanced Sales Reporting and Reporting Dashboards on Growth Vendor page · checked 2026-10-14
Forms that capture leadsBigin by Zoho CRM: YesCapsule: Yes
- Capsule
- Via the Transpond marketing add-on (from $11/month), which shows lead capture forms Vendor page · checked 2026-10-14
Your own fieldsBigin by Zoho CRM: YesCapsule: Yes
- Bigin by Zoho CRM
- 10 per module (Express), 25 (Premier), 50 (Bigin 360); not listed on Free Vendor page · checked 2026-10-14
Mobile appBigin by Zoho CRM: YesCapsule: Yes
Connects to your other apps (API)Bigin by Zoho CRM: YesCapsule: Yes
- Capsule
- 'API for Developers' linked in footer; plan-level terms not stated Vendor page · checked 2026-10-14
What you risk by starting
Bigin by Zoho CRM
Trial, refunds and getting your data out of Bigin by Zoho CRM.
- Refund policy
- Full refund within 30 days (monthly) or 45 days (annual) if still dissatisfied after support attempts; account is downgraded to the free plan
- Vendor page · checked 2026-10-18
- Getting your data out
- 'Import and Export Data' is listed in the plan comparison; per-plan availability not confirmed
- Vendor page · checked 2026-10-18
Capsule
Trial, refunds and getting your data out of Capsule.
Where these facts come from
Bigin by Zoho CRM
https://www.bigin.com/pricing.html · checked 2026-10-14https://www.bigin.com/ · checked 2026-10-14Capsule
https://capsulecrm.com/pricing/ · checked 2026-10-14https://capsulecrm.com/features/ · checked 2026-10-14What to do next
- Work out the cost for your own team size
- Compare the runner-up, Capsule
- See how we score, so you can check our work
You can leave now. Nothing here expires.
Data last verified: 2026-10-14